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NEW Travel Alerts for You and Your Travelers!

Tangerine launches a new Duty of Care messaging – communication when you need it!


What you should know:

Your travelers may receive travel alerts based on where they are or where they are traveling to. These alerts are very important in keeping your travelers informed about potential safety issues. For major events considered an emergency or a shutdown, Tangerine Travel will also attempt to reach out to the traveler. These alerts are not related to airline cancellations or schedule changes.


Important:

  • All accounts and travelers will automatically be opted in.

  • These notices are not considered spam and Tangerine is not able to unsubscribe at the user level.

  • If a company decides to stop notifications, written notice is required.


What should you do?

  • Travel Managers should contact their Tangerine Travel Account Manager to subscribe to all travelers alerts so you are also informed of significant events or otherwise.

  • Review the alerts and how they work with your Tangerine Account Manager.

  • Determine if your company should set any policies regarding alerts and work with your Account Manager to update your company's policy for our agents to reference.


When?

ALERTS WILL BE TURNED ON by May 30th, 2024, for all travelers. Travelers may or may not receive any alerts depending on when and where they are traveling. They will not be notified of any alerts that do not impact their specific travel plans.


Details & Levels

Here are the various levels of notifications. Each alert will be categorized based on Health, Safety and Security, Transportation, or Weather and Nature.


ATTENTION

Travelers should be aware of upcoming events such as strikes or elections that could be contentious, holidays or events that could draw large crowds, or severe weather predictions. These may be informational items about events in the future or current alerts pertaining to minor danger that can be avoided by taking simple precautions.


CAUTION

Conditions are not favorable for some kinds of travel, weather or security disturbance, or a localized travel disturbance has occurred. Travelers should monitor media reports for further information and be prepared to react to potentially dangerous situations.


WARNING

Means danger or travel disruptions are likely, or an event impacting travelers across a widespread area has occurred. Alerts with this urgency will likely require action by the traveler and they should assess the situation, stay alert and be aware of their surroundings because of events that may present danger.


EMERGENCY

Catastrophic events that pose significant, widespread danger or disruption. Travelers should act at once. All emergency alerts will have the Significant Travel Impact (STI) designator.


Sample email subject line:


To read the full Intelliguide document below:

Intelliguide GoAlert Editorial Criteria Overview
.pdf
Download PDF • 469KB



10808 NE 145th Street, Bothell, WA - 98011

425.822.2333 or 800.678.8202

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