Southwest Airlines introduces new services and a new name

Southwest Airlines introduces new services and a new name

Southwest new services

Earlier this month, Southwest Airlines introduced a new suite of services and a new name: Southwest Business. The change will provide travel managers and travel management companies (TMCs) with new capabilities within Travelport’s global distribution systems and the Amadeus Travel Platform, as well as a wider range of capabilities for reporting and settlement.

TMCs will have access to more of Southwest’s fares and flight schedules. These new offerings will keep many of the company’s budget-friendly policies, such as not charging for flight changes and allowing travelers two checked items of luggage free of charge.

Southwest became the latest carrier to join NDC Exchange, aiming to attract more business travelers. NDC Exchange enables a direct connection between airlines and sellers through the use of new distribution technology. The airline expects to take its first bookings on the platform by the end of summer.

Tom Nealon, president of Southwest Airlines, said that “for nearly 50 years, we’ve been a business traveler’s airline with high-frequency travel options and low fares. Today’s announcement evolves that philosophy even further by offering travel managers and business travelers new capabilities when booking Southwest travel in the channel of their choice.” The airline expects to have the new offerings available by mid-2020.

Sources: skift.com “Southwest Expands Booking Access for Business Travelers” by Isaac Carey. Aug 05, 2019
travelpulse.com “Southwest Airlines Overhauls Business Travel Approach” by Donald Wood. Aug 5, 2019