Blog

Marriott and Southwest Airlines win Program of the Year

Last month, the Freddie Awards (“the most prestigious member-generated awards in the travel loyalty industry” – freddieawards.com) awarded Marriott and Southwest Airlines for Program of the Year under the North American Hotel Operators and Airline in the Americas categories. Millions of business traveler voters elected Southwest’s Rapid Rewards program as the best for the fourth consecutive year, and it also received top honors for Best Customer Service and Best Redemption Ability. Even though Rapid Rewards […]

From our Mailbox – Maui, HI

  From our Travelers to You Our travelers have just returned from Maui, HI, and here they share a little bit of what they liked about their time on the island. We hope you enjoy it! Hi Mindy! Everything went great! Flights were on time, transportation to and from the airport was prompt to pick us up and take us back, Steph quickly rescheduled the whale watching tour due to rough sea, and the check in at […]

Joint Authorities Technical Review team is formed to inspect Boeing’s 737 MAX software updates

    On April 19th, the U.S. Federal Aviation Administration announced a joint governmental review of the Boeing 737 MAX will begin on April 29th. The Joint Authorities Technical Review (JATR) is set to last 90 days and will include officials from China, the European Aviation Safety Agency, Brazil, Canada, Australia, Japan, Indonesia, Singapore and the United Arab Emirates, even including NASA. The JATR will be chaired by former National Transport Safety Board chairman, Chris […]

New Airline Distribution Capability will allow travel agencies to customize and improve customer experience

    As mentioned in our annual Strategy Meetings, the New Distribution Capability (NDC) program from the International Air Transport Association (IATA) is still in the early stages of its capabilities and standards, and soon travel agencies will begin to see some real benefits to improve customer experiences. Travel agencies will be able to provide a profoundly differentiated, customized, rich content, with more competitive services to corporate and personal travelers, regardless of content source. Until […]

American Airlines’ It’s Cool to Fly program helps children with Autism

April is National Autism Awareness Month and for the past five years American Airlines has been hosting its annual event in recognition. It’s Cool to Fly is a program created to raise awareness and acceptance of autism and to the thousands of people diagnosed with autism spectrum disorder (ASD) every year, and to give travelers with ASD a trial airport and flight experience. It’s Cool to Fly is a three-and-a-half-hour free program that allows passengers […]