Delta announces status-reclaiming program for elite members

Earlier this month, Delta Air Lines announced its customers will be able to extend their elite status if they have a major life event that prevents them from flying enough to keep it. With this move, Delta became the third North American carrier to allow its elite members to extend their status; however, with more perks than the Alaska Airlines and Air Canada programs. While the other two airlines focus more on giving such benefit […]

The World’s 25 Best Airports for De-Stressing

In a study conducted by Netflights, 25 of the world’s busiest airports were compared and awarded points based on the quality of wellness facilities available (including everything from spas and meditation rooms, to running tracks), and ranked them in a best to worst order. In 1st place came Germany’s Frankfurt Airport (FRA) with 21 points (out of 24) – although this is the world’s eighth busiest, the airport earned its points in part due to […]

Alaska Airlines tops the 2019 American Customer Satisfaction Index list

Last month, Alaska Airlines ranked 1st place on the 2019 American Customer Satisfaction Index (ACSI), leaving Southwest (last year’s top of the list) and JetBlue tied in 2nd place. Between April 5, 2018 and March 27, 2019, the ACSI surveyed 12,873 customers who had recent experiences with hotels and airlines, and ranked them according to the points given to each (on a scale from 0 to 100) in both categories. Alaska Airlines earned 80 points […]

Oracle’s study proves mobile technology is critical to improve guest experiences

The 2019 Hospitality Benchmark – Mobile Maturity Analysis study (conducted by Oracle) surveyed 199 executive leaders in the hospitality industry, and found that 91% of respondents believe technology is critical to improve guest experience and cultivating loyalty. However, only 69% were confident in their organization’s ability to implement and deliver mobile experiences. Greg Webb, Oracle Hospitality SVP/GM, said that “it’s clear that hotels need to provide mobile innovations to meet the requirements of today’s savvy […]

Marriott and Southwest Airlines win Program of the Year

Last month, the Freddie Awards (“the most prestigious member-generated awards in the travel loyalty industry” – awarded Marriott and Southwest Airlines for Program of the Year under the North American Hotel Operators and Airline in the Americas categories. Millions of business traveler voters elected Southwest’s Rapid Rewards program as the best for the fourth consecutive year, and it also received top honors for Best Customer Service and Best Redemption Ability. Even though Rapid Rewards […]