Accessible travel for all at Seattle-Tacoma International Airport

Accessible travel for all at Seattle-Tacoma International Airport

sea-tack makes travel accessible for all

Aiming to become “the most accessible airport in the USA,” Sea-Tac has announced new airport services to make travel more accessible to individuals with disabilities.

Through its webpage, the airport recommends travelers plan ahead and contact their airlines in advance for assistance with wheelchair requests, specific seat assignments, medication storage or dietary needs. Another recommendation is to contact TSA Cares 72 hours before the flight – a helpline to provide information and assistance in preparing for airport screening procedures.

The airport has recently partnered with the Open Doors Organization to evaluate its current conditions and, according to 425business.com, all the following services meet the Americans with Disabilities Act requirements:

Sunflower lanyards: On Oct. 28, Sea-Tac launched a sunflower lanyard program for individuals with hidden disabilities, like autism, PTSD, or hearing loss. A lanyard will communicate to airport personnel that the individual wearing it may need extra help or understanding. Lanyards are available for free at a Port of Seattle customer service desk inside the airport

Auditory assistance:A piloted hearing loop project aims to improve the clarity of sound for passengers with T-coil hearing aids, cochlear implants, and hearing instruments in areas where there is excessive background noise. Hearing loop systems are available at several locations within the airport, including Alaska Airlines, Delta Air Lines, and JetBlue ticketing counters; gates; and baggage claim areas. Passengers can request this service from airline customer service representatives.

Wheelchair accessible taxis: Sea-Tac plans to expand its current wheelchair accessible taxi fleet by five additional vehicles. These taxis drop off on the departures level and depart from the third-floor parking garage. Passengers with limited mobility, or those that use a wheelchair, may request curbside pick-up on the arrivals level by doors 10 and 22.

Curb appeal:The curbs along the departure and arrival areas are being updated to meet current code requirements for accessibility by adding curb cuts or eliminating the curb altogether.

Pathfinders: Additional customer experience and volunteer team members have been brought in to support passengers with special needs. These pathfinders can be found around the airport dressed in teal and equipped with tablets for real time translation services for multiple languages, including sign language. Additionally, the airport has installed more accessible dining tables and charging stations in the central terminal, and an adult changing table has been added to a family restroom in the recently updated north satellite (additional adult changing tables will be included in future projects).

Additionally, the airport has installed more accessible dining tables and charging stations in the central terminal, and an adult changing table has been added to a family restroom in the recently updated north satellite (additional adult changing tables will be included in future projects).

Click here for complete information about:

  • Accessible parking
  • Auditory and vision assistance
  • Community engagement
  • Hidden disabilities
  • Links and resources
  • Restrooms and amenities
  • Service animal relief areas
  • Transportation to SEA Wheelchair services

Sources:
portseattle.org, “Accessibility at Sea-Tac Airport”
425business.com, “Sea-Tac Endeavors to Make Travel More Accessible” by Joanna Kresge. Oct 24, 2019